Retail CIO Outlook Weekly Brief
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Courtney Graybill, Vice President, Customer Experience & Product Management, David's Bridal
Paula Suarez, VP-IT, Dickey’s Barbecue Restaurants, Inc.
Helen M. Friedman, Director, Willis Towers Watson
Sreekanth Chetlur, Head Of E-Commerce & Omni Channel, Pt Matahari Department Store Tbk
It is time for other retailers to make the digital transformation towards the new age of retail.
Patricia R. Hume, Chief Commercial Officer, iPass
We live in a mobile world, where a staggering 4.8 billion people around the world are mobile users. Among those billions, more than one billion are mobile professionals.
Tom Miller, SVP & CIO, Anthem [NYSE: ANTM]
Consumer-focused companies not only want to make it more convenient but intuitive, leaving the consumer impressed and satisfied.
Prabash Coswatte, CIO, Vallarta Supermarkets, VSI
Retail Security is being squeezed between two trends—the rising cost of labor and the leveraging of technology.
Sarath Singamsetty, Director, Nisum
In today’s digital age, data and information have become a retail organization’s biggest asset.
Shekhar Chhajer, CIO, Southeast Asia, India and CoC Sales Overseas, Mercedes Benz
Real estate is another industry which can immensely benefit as investments made by home buyers are huge.
Bruce Valk, CIO & VP, Silver Star Brands
While having a high IQ will definitely offer advantages, EQ is a more necessary component not only to have a happy life, but also a positive impact on your career.
Alistair Venn, Managing Director, Menulog Group
Technology innovation is not only driving a better customer experience, but is making it easier for retailers to manage business operations.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Michelle Rydman, Senior Product Manager, Infor
Somewhere along the way, CRM lost its focus. The systems originally named after the customer relationship gradually morphed into management reporting tools.
Luis Sanz, Founder, Olapic
There is no question that data is a critical part of retail success. Each part of the customer journey needs to be tracked and measured.
Adam Saper, CFO, Eataly
Data collection has become easier at all levels of organizations.
Gael DE Talhouet, Vice President Brand Building, Essity GMBH
Contrarily to most legacy IT solutions and platforms, AI is not a tech tool that runs in the background. It is not an enabler that business and customer-facing people can ignore.
Fiona Swerdlow, VP, Research Director, Forrester Research
This year has been no picnic for retailers. With Thanksgiving weekend upon us, many retailers are in the throes of the holidays and are doing all they can to achieve a strong finish to a bumpy, even bewildering year.
David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union
There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.
Shelagh Stoneham, SVP of Chico’s FAS, International branding/marketing executive and keynote speaker
Technology is neither the cause of retail’s downfall nor the silver bullet to save it.
