retailciooutlook

Leveraging POS Systems to Enhance Customer Experiences in Retail

Bernie Winter, Director of Point-of-Sale Systems, Tops Friendly Markets And Mike Metz, Vice President of Information Technology, Tops Friendly Markets

Meeting the Changing Needs of Customers

Joseph Santamaria, CIO, PSEG [NYSE: PEG]

Customer Experience-the Driving Force of E-commerce Business

Chris Homer, Co-founder & CTO, thredUP

Transforming Businesses with Latest Technologies

Andy Weir, Executive General Manager, Bankwest Technology & Transformation

Unifying Understanding of Consumer Identity

Matt Mobley, EVP, CTO, Merkle

Unifying Understanding of Consumer Identity

Consumer identity and experience should cross all organizational boundaries: brand, Line of Business, or channel and media teams.

Asymmetrical Risk to the Integrated Retail World

David Marcotte, Senior Vice President, Kantar Consulting

Asymmetrical Risk to the Integrated Retail World

Asymmetrical warfare is waging undeclared war by means of proxies, independent agents, and professionals so that there is no clear line of responsibility or plausible deniability.

E-Commerce Solutions to Satisfy Customer's Needs

AJ Agrawal, CEO, Alumnify

To have a full, comprehensive view and understanding of your customer, it is critical to enable your e-commerce to integrate data across the e-commerce enterprise.

The Future of Retail Industry

Mo Dastagir, CIO, Cresco Labs

The Future of Retail Industry

Mo Dastagir is currently working as a CIO in Cresco Labs, which is one of the top three cannabis companies in the U.S. He joined the company in 2019 when it was trying to expand its

Harnessing the Power of Big Data: A Crucial Competitive Advantage for Brick-and-Mortar Retail

Alex Bordei, Director of Product and Development, Bigstep

Harnessing the Power of Big Data: A Crucial Competitive Advantage for Brick-and-Mortar Retail

More data speeds up the business decision by analyzing a multitude of key performance indicators and partly solves one of the core issues of offline retailers.

Cloud and IoT Technologies in Grocery Retail

Jozo Džakula, CIO, Konzum

Cloud and IoT Technologies in Grocery Retail

Since connectivity became omnipresent, technology companies are seeking a way to connect everything to the Internet.

In Corona, We Hustle

Natalie Ashes, Head of Ecommerce, GraysOnline

In Corona, We Hustle

Whilst this is a difficult time, we will continue to do what we have always done back in 1922: help vendors clear stock and help customers get bargains albeit it’s a different world now.

Leveraging Challenges to further Build a Solid Foundation: Org Culture and Tech

Rosemary Smith, Director, Supply Chain Development, LEGO Group

Leveraging Challenges to further Build a Solid Foundation: Org Culture and Tech

The sudden, unexpected shift to eCommerce put retailer technology and solution development in the spotlight

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Five Signs It's Time to Rethink Your Social Strategy

Andrew Wilson, CIO, Accenture

Five Signs It's Time to Rethink Your Social Strategy

Only a few decades ago, it would have been inconceivable for employees to collaborate in real time across continents.

The Battle of David & Goliath Within the Retail Landscape

Vlad Yakubson, Head of Retail, yd.

There are not many days in the calendar year without some new ground-breaking technology entering and disturbing the retail marketplace. It certainly can not be easy for either the big brands or the few small business retailers left around

Fuel growth, value and customer loyalty with a personalized shopping experience

Angela Gearhart, Vice President Brand Experience, Sleep Number

Fuel growth, value and customer loyalty with a personalized shopping experience

Thinking out-of-the-box to launch business beyond borders

Bill Bass, Chief Marketing Officer, FULLBEAUTY Brands And Kara Lawson, Senior Director Ecommerce, FULLBEAUTY Brands

Thinking out-of-the-box to launch business beyond borders

The best way to truly test a new technology is an A/B test: show half a random sample the new technology, hide it from the other half, then compare the performance of the two groups.

The Big Mistake Department Stores Make with Their Online Services

Brad Bernstein, SVP of North American Sales, Nanorep

The Big Mistake Department Stores Make with Their Online Services

​No question, the growth of e-commerce has completely changed the game for retail customer service.

Technology Changes to Supply Chains Demand Good Leadership

Kevin Glynn, VP and CIO, DSC Logistics

Technology Changes to Supply Chains Demand Good Leadership

Our work in supply chain is changing rapidly as we implement new technology. Our leadership challenge as CIOs and IT leaders is not only to describe what the new technology will do.

Harnessing the Power of Personalization

Jean-Francois Bessiron, VP Goods International, Groupon [NASDAQ: GRPN]

Harnessing the Power of Personalization

Companies seem to be good at collecting data on customers but have not quite tackled how to operationalise that data and use it for the benefit of the customers