retailciooutlook

Leveraging Technology to Better Connect the Human Element

Russ Reynolds, CEO, Batteries Plus Bulbs

Leveraging Technology to Strengthen Supply Chain

Guido Gries, Managing Director, Dachser Americas

The Realization that Online is Where the Future Is

Reid Greenberg, SVP, Kantar Retail

Technology Innovation Shaping Retail Businesses of Tomorrow

Alistair Venn, Managing Director, Menulog Group

Danger Ahead for C Level in Digital Commerce and Job Role Ambiguity

Alan Royal, Head of Technology Innovation and Business Transformation, Strategy CIO

Danger Ahead for C Level in Digital Commerce and Job Role Ambiguity

IT project failure rates today still are in excess of 40 percent.

The Battle of David & Goliath Within the Retail Landscape

Vlad Yakubson, Head of Retail, yd.

The Battle of David & Goliath Within the Retail Landscape

There are not many days in the calendar year without some new ground-breaking technology entering and disturbing the retail marketplace. It certainly can not be easy for either the big

When Multi-layered Makes Sense: A New Approach to Breach Detection

Grant McCormick, CIO, Imperva, Inc

Manual detection is slow, resource-intensive, and human-powered. It is subjective and prone to human error. It bogs down at scale.

Harnessing the Power of Personalization

Jean-Francois Bessiron, VP Goods International, Groupon

Harnessing the Power of Personalization

Companies seem to be good at collecting data on customers but have not quite tackled how to operationalise that data and use it for the benefit of the customers

Getting Gender Balance In Leadership

Melissa Greenwell, EVP & COO, The Finish Line, Inc

Getting Gender Balance In Leadership

According to a National Science Foundation 2016 report, in 2013 women were fifty percent of the college-educated workforce.

CX Strategies: A Shot In The Dark?

Waves Mowatt-Kane, Director, Customer Experience, Amtrak

CX Strategies: A Shot In The Dark?

Empathy is the first tenet of Design Thinking. Using empathy is your opportunity to seek a deeper understanding of your customer.

Five Key Aspects for Retailers in Deploying an Effective API Strategy

Sarath Singamsetty, Director, Nisum

Five Key Aspects for Retailers in Deploying an Effective API Strategy

In today’s digital age, data and information have become a retail organization’s biggest asset.

Redesigning Supply Chain and Logistics with Simulation

Benoit Montreuil, Professor in ISYE School, Coca- Cola Chair in Material Handling and Distribution

Redesigning Supply Chain and Logistics with Simulation

Simulation assists organizations in assessing the state, performance, anomalies, opportunities and risks of current and proposed supply chains and logistic systems.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Commerce to Be a Game Changer for Shoppers

Don Scheibenreif, VP-Distinguished Analyst, Gartner

Commerce to Be a Game Changer for Shoppers

Commerce leaders have made online transactions efficient and customer friendly.

Increasing Customer Engagement through Data and Technology

Courtney Graybill, Vice President, Customer Experience & Product Management, David's Bridal

​Courtney Graybill devises customer experience roadmaps and executes on those strategies to drive shopper engagements for David’s Bridal.

Dickey's Barbecue Pit Brings Hey Alexa to the Restaurant Industry

Paula Suarez, VP-IT, Dickey’s Barbecue Restaurants, Inc.

Dickey's Barbecue Pit Brings Hey Alexa to the Restaurant Industry

Today, requesting information from Alexa is pervasive throughout the United States, and is quickly becoming an integral business tool in the restaurant industry.

What Separates Successful Retailers from Others?

Richard Flint, COO & Executive Board, HEMA

What Separates Successful Retailers from Others?

In the highly-competitive market that we have today, the only key to sustenance is unceasing evolution.

Texting Your Way to Online - Retail Store Connections

Angela Hsu, SVP of Marketing and eCommerce, Lamps Plus

Texting Your Way to Online - Retail Store Connections

With the growing success of text chat on LampsPlus.com, we recently began to look for ways to build better connections between our online customers and our brick and mortar lighting and decor stores.

IT Solutions for More Complex Promotional Offers

William Morrell, CTO, Aptaris

IT Solutions for More Complex Promotional Offers

Knowing consumers’ purchasing habits, how they prefer to shop, when and why are critical to profitability and growth.

Journey from Intelligent Automation (IA) to Artificial Intelligence (AI)

Sanjay Choubey, VP-IT, Briggs & Stratton

Journey from Intelligent Automation (IA) to Artificial Intelligence (AI)

A leaders in business or IT, automation has always been understood as an approach to manage cost and increase operational efficiency.