retailciooutlook

Securing the Future of Retail Management

Joe Bobko, Vice President of Transportation, Boxed

Increasing Customer Engagement through Data and Technology

Courtney Graybill, Vice President, Customer Experience & Product Management, David's Bridal

Dickey's Barbecue Pit Brings Hey Alexa to the Restaurant Industry

Paula Suarez, VP-IT, Dickey’s Barbecue Restaurants, Inc.

Matahari Department Store

Sreekanth Chetlur, Head Of E-Commerce & Omni Channel, Pt Matahari Department Store Tbk

Matahari Department Store

It is time for other retailers to make the digital transformation towards the new age of retail.

Free Wi-Fi Versus Paid: Which is Better for Your Business?

Patricia R. Hume, Chief Commercial Officer, iPass

Free Wi-Fi Versus Paid: Which is Better for Your Business?

We live in a mobile world, where a staggering 4.8 billion people around the world are mobile users. Among those billions, more than one billion are mobile professionals.

Technology and Innovation Transforming Health Care

Tom Miller, SVP & CIO, Anthem [NYSE: ANTM]

Consumer-focused companies not only want to make it more convenient but intuitive, leaving the consumer impressed and satisfied.

Encryption Equals Customer Service

Prabash Coswatte, CIO, Vallarta Supermarkets, VSI

Encryption Equals Customer Service

Retail Security is being squeezed between two trends—the rising cost of labor and the leveraging of technology.

Five Key Aspects for Retailers in Deploying an Effective API Strategy

Sarath Singamsetty, Director, Nisum

Five Key Aspects for Retailers in Deploying an Effective API Strategy

In today’s digital age, data and information have become a retail organization’s biggest asset.

Augmented Reality and Virtual Reality

Shekhar Chhajer, CIO, Southeast Asia, India and CoC Sales Overseas, Mercedes Benz

Augmented Reality and Virtual Reality

Real estate is another industry which can immensely benefit as investments made by home buyers are huge.

It Is Not About Technology, It Is About People

Bruce Valk, CIO & VP, Silver Star Brands

It Is Not About Technology, It Is About People

While having a high IQ will definitely offer advantages, EQ is a more necessary component not only to have a happy life, but also a positive impact on your career.

Technology Innovation Shaping Retail Businesses of Tomorrow

Alistair Venn, Managing Director, Menulog Group

Technology Innovation Shaping Retail Businesses of Tomorrow

Technology innovation is not only driving a better customer experience, but is making it easier for retailers to manage business operations.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Beyond the Sales Cycle: Building a Customer-Centric Enterprise with CRM

Michelle Rydman, Senior Product Manager, Infor

Beyond the Sales Cycle: Building a Customer-Centric Enterprise with CRM

Somewhere along the way, CRM lost its focus. The systems originally named after the customer relationship gradually morphed into management reporting tools.

Turning Consumer Generated Content into Valuable Brand Asset

Luis Sanz, Founder, Olapic

There is no question that data is a critical part of retail success. Each part of the customer journey needs to be tracked and measured.

Need of Hour: Building Data Analytics Capability

Adam Saper, CFO, Eataly

Need of Hour: Building Data Analytics Capability

Data collection has become easier at all levels of organizations.

Natural Intelligence and Artificial Expectations

Gael DE Talhouet, Vice President Brand Building, Essity GMBH

Natural Intelligence and Artificial Expectations

Contrarily to most legacy IT solutions and platforms, AI is not a tech tool that runs in the background. It is not an enabler that business and customer-facing people can ignore.

Three Ways through Retailers Can Step Their Game Up in 2017

Fiona Swerdlow, VP, Research Director, Forrester Research

Three Ways through Retailers Can Step Their Game Up in 2017

This year has been no picnic for retailers. With Thanksgiving weekend upon us, many retailers are in the throes of the holidays and are doing all they can to achieve a strong finish to a bumpy, even bewildering year.

Ways to Take Friction Out of Cross-border Transfers

David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union

Ways to Take Friction Out of Cross-border Transfers

There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.

"Retail Technology : It's Not Always a Silver Bullet But it can help Rewrite a Forecast"

Shelagh Stoneham, SVP of Chico’s FAS, International branding/marketing executive and keynote speaker

Technology is neither the cause of retail’s downfall nor the silver bullet to save it.