retailciooutlook

The Digital Makeover of Retail

Jennifer Sherman, SVP, Product and Strategy, Kibo

CX Strategies: A Shot In The Dark?

Waves Mowatt-Kane, Director, Customer Experience, Amtrak

Why Artificial Intelligence Will Empower the CIO

Gregory B Morrison, SVP & CIO, Cox Enterprises

Why Growth Companies Are Adopting the Flywheel Over the Marketing Funnel

Shahid Nizami, APAC Managing Director, HubSpot [NYSE: HUBS]

IT Solutions for More Complex Promotional Offers

William Morrell, CTO, Aptaris

IT Solutions for More Complex Promotional Offers

Knowing consumers’ purchasing habits, how they prefer to shop, when and why are critical to profitability and growth.

Protect, Serve and Grow: Retailers Transform Processes with Science and Art

KS Kumar, CCO, Sutherland

Protect, Serve and Grow: Retailers Transform Processes with Science and Art

Retailers can differentiate themselves with customer service, but they need to do it profitably.

A New Solution to the E-commerce Industry's Conversion Woes

Brett Thoreson, CEO & Co-Founder, CartStack

E-commerce is a growing industry, with more customers and retailers entering the market - driving advertising and bid prices up.

Drive Sales the Data Way

Pete Zaballos, CTO, SPS Commerce [NasdaqGS-SPSC]

Drive Sales the Data Way

Remember when “knowing your customer” was limited to these two metrics? We had no way of knowing then just how important data would become in today’s digital retail environment.

Top Retail Trends to Watch in 2016

Justin Honaman, VP & GM, PRGX

Top Retail Trends to Watch in 2016

Amazon did not take over the entire Retail world. Apple Pay did not eliminate the cash equation in retail stores. Drones are not yet delivering product to our homes.

How Global Brands Create Insanely Great Customer Experiences

Mark Wang, Chief Data Scientist, Alorica

How Global Brands Create Insanely Great Customer Experiences

It might be painful to analyze where your brand is falling short, but consider feedback from your customers as a gift, not a pain point.

George P Johnson: Creating Undying Consumer Experience

Scott Kellner, VP, Marketing, George P. Johnson Experience Marketing

George P Johnson: Creating Undying Consumer Experience

When I came to marketing automation world, few companies provided marketing automation software platform.

"Embracing Social Media to Enhance the Customer Experience"

Jim McCann, Founder and CEO, 1-800-Flowers.com

As a leading destination for floral and gourmet gifts, we have worked hard to build trust with our 30 million customers today.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Managing Internet of Things Risk in the Retail Sector

Christian Beckner, Senior Director, Retail Technology, National Retail Federation

Managing Internet of Things Risk in the Retail Sector

Risk management practices will allow companies to remain nimble in adopting new IoT technologies that could transform their operations and impact their business performance positively.

Transforming Businesses with Latest Technologies

Andy Weir, Executive General Manager, Bankwest Technology & Transformation

By providing the user an endless choice of instagramable selfies, retailers created a stage for their actor to star in and broadcast their brand story.

Meeting the Changing Needs of Customers

Joseph Santamaria, CIO, PSEG [NYSE: PEG]

Meeting the Changing Needs of Customers

Customers expect interactive technology to provide faster, more accurate customer information and, where possible, specific and contextual information.

Digital in Retail: The Three Steps to Maturity

Paul Conder, Vice President, CX, CallisonRTKL

Digital in Retail: The Three Steps to Maturity

There are three big challenges that brands face as they become more mature as digital retailers–how to store and organize data, how to collect it, and how to use it.

Retail Digital Convergence

Ruben Martin, CEO & Co-founder, Quivers

Retail Digital Convergence

The main goal is helping consumers find exactly what they need and ensure they receive the information to make a purchasing decision while having a great experience.

Advancing Cloud With 3 PS - Predictability, Programmability, and Possibility

Sanjay Sivam, Director, Inside Sales and Services Sales, Poly Asia Pacific

Advancing Cloud With 3 PS - Predictability, Programmability, and Possibility

With everything residing in the Cloud, it is also easier to conceptualize and build workflows that weave through different “always-on, available-anywhere” systems and data sets to provide efficacy for a business.

Was Darwin Wrong About Retail?

Richard Heyman, SVP & CIO, Gordmans Stores in Omaha, NE

Was Darwin Wrong About Retail?

Most of us like things to evolve predictably and at a pace that gives us time to absorb change without experiencing undue stress or upsetting the status quo.