Shahid Nizami, APAC Managing Director, HubSpot [NYSE: HUBS]
William Morrell, CTO, Aptaris
Knowing consumers’ purchasing habits, how they prefer to shop, when and why are critical to profitability and growth.
KS Kumar, CCO, Sutherland
Retailers can differentiate themselves with customer service, but they need to do it profitably.
Brett Thoreson, CEO & Co-Founder, CartStack
E-commerce is a growing industry, with more customers and retailers entering the market - driving advertising and bid prices up.
Pete Zaballos, CTO, SPS Commerce [NasdaqGS-SPSC]
Remember when “knowing your customer” was limited to these two metrics? We had no way of knowing then just how important data would become in today’s digital retail environment.
Justin Honaman, VP & GM, PRGX
Amazon did not take over the entire Retail world. Apple Pay did not eliminate the cash equation in retail stores. Drones are not yet delivering product to our homes.
Mark Wang, Chief Data Scientist, Alorica
It might be painful to analyze where your brand is falling short, but consider feedback from your customers as a gift, not a pain point.
Scott Kellner, VP, Marketing, George P. Johnson Experience Marketing
When I came to marketing automation world, few companies provided marketing automation software platform.
Jim McCann, Founder and CEO, 1-800-Flowers.com
As a leading destination for floral and gourmet gifts, we have worked hard to build trust with our 30 million customers today.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Christian Beckner, Senior Director, Retail Technology, National Retail Federation
Risk management practices will allow companies to remain nimble in adopting new IoT technologies that could transform their operations and impact their business performance positively.
Andy Weir, Executive General Manager, Bankwest Technology & Transformation
By providing the user an endless choice of instagramable selfies, retailers created a stage for their actor to star in and broadcast their brand story.
Joseph Santamaria, CIO, PSEG [NYSE: PEG]
Customers expect interactive technology to provide faster, more accurate customer information and, where possible, specific and contextual information.
Paul Conder, Vice President, CX, CallisonRTKL
There are three big challenges that brands face as they become more mature as digital retailers–how to store and organize data, how to collect it, and how to use it.
Ruben Martin, CEO & Co-founder, Quivers
The main goal is helping consumers find exactly what they need and ensure they receive the information to make a purchasing decision while having a great experience.
Sanjay Sivam, Director, Inside Sales and Services Sales, Poly Asia Pacific
With everything residing in the Cloud, it is also easier to conceptualize and build workflows that weave through different “always-on, available-anywhere” systems and data sets to provide efficacy for a business.
Richard Heyman, SVP & CIO, Gordmans Stores in Omaha, NE
Most of us like things to evolve predictably and at a pace that gives us time to absorb change without experiencing undue stress or upsetting the status quo.