retailciooutlook

Beyond the Sales Cycle: Building a Customer-Centric Enterprise with CRM

Michelle Rydman, Senior Product Manager, Infor

Was Darwin Wrong About Retail?

Richard Heyman, SVP & CIO, Gordmans Stores in Omaha, NE

The Ever-Changing Retail Environment

Vlad Yakubson, Head of Retail, Retail Apparel Group

Digital Technology Transformation

April Butterfield, Senior Director of Technology, Jabil And Gary Cantrell, CIO & SVP Information Technology, Jabil

Journey from Intelligent Automation (IA) to Artificial Intelligence (AI)

Sanjay Choubey, VP-IT, Briggs & Stratton

Journey from Intelligent Automation (IA) to Artificial Intelligence (AI)

A leaders in business or IT, automation has always been understood as an approach to manage cost and increase operational efficiency.

The Transformative Role of Software for Payments: Synergies, Opportunities and the Retail Experience

Amy Zirkle, Ex Vice President, Industry Affairs, Electronic Transactions Association

The Transformative Role of Software for Payments: Synergies, Opportunities and the Retail Experience

There are few industries yet untouched by the tidal wave of technological innovation.

Technological Impact on Customer Experience

Diane Magers, CEO, Customer Experience Professionals Association

Technology can help us achieve better customer experiences but in the end, it is the human experience and needs that we must care for.

What are Some Game-Changers that Retailers can Embrace in the 2018 E-commerce Market?

Dara Meath, Vice President - Information Technology, The Camuto Group

What are Some Game-Changers that Retailers can Embrace in the 2018 E-commerce Market?

Retails can gather real-time behavioral data with AI to understand consumers’ needs at a deeper level, and more accurately forecast the goods they are most likely to buy.

Unifying Understanding of Consumer Identity

Matt Mobley, EVP, CTO, Merkle

Unifying Understanding of Consumer Identity

Consumer identity and experience should cross all organizational boundaries: brand, Line of Business, or channel and media teams.

Revving the Tech-ometer

Keith Crerar, Executive VP, TradeRev

Revving the Tech-ometer

Technology is significantly changing the way dealers approach vehicle acquisition, inventory, remarketing and sales.

Artificial Intelligence, Machine Learning, and the Future of Online Retail

Faraz Mohamed, Director, Head of Innovation, Nisum

Artificial Intelligence, Machine Learning, and the Future of Online Retail

Artificial intelligence (AI) and machine learning are disrupting business as usual across industries.

Marketing Disruption: Role of the CIO

Shirish Lal, COO & CTO, Harte Hanks [NYSE:HHS]

Marketing Disruption: Role of the CIO

The last five years has seen a dramatic change in CMO’s engagement in technology decisions. From Gartner declaring the CMO will make more IT purchasing decisions.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Remarkable Things Always Come in Threes

Zerlina Jackson, Director of Web Experience, H&R Block

Remarkable Things Always Come in Threes

Our digital media team spearheads the charge of identifying clients and prospects across the web and implementing 1:1 targeted campaigns.

How Traditional Retailers are Evolving For the Digital Era

Gareth Bridges, Director, Digital Business, Equinix Asia-Pacific

Today’s retailers need to embrace a modernized strategy supported by infrastructure designed for the digital edge.

Branded Retail: Living at the Intersection of Technology and Culture

Greg Klingaman, Global Head of Retail & Strategic Partnerships, Diageo

Branded Retail: Living at the Intersection of Technology and Culture

A brand is only as good as its reputation, but risk aversion for fear of the unknown shouldn’t foster a more conservative and incremental approach to retail technology deployment

Retailers Expand Use of Technology Solutions

Randy Gross, CIO, CompTIA

Retailers Expand Use of Technology Solutions

The retail sector has experienced many changes throughout its history. Over the past 10-15 years the impact of disruptive technologies has been especially pronounced.

How to Operationalize Digital Transformation Strategy?

Andrea Marks, VP of Digital Transformation at Walmart

How to Operationalize Digital Transformation Strategy?

Andrea Marks joined Walmart in 2021 as Vice President of Digital Transformation. In this role, Andrea leads clinical data and analytics, interoperable care delivery technologies, and health consumer digital experience.

How to Build an Agile Supply Chain Ready for What's Next in Retail

Susanna Zhu, Vice President, Head of U.S. Supply Chain Operations, The Hershey Company

How to Build an Agile Supply Chain Ready for What's Next in Retail

Today, the shopper has many choices: home delivery, order online pick up in-store, a visit to the local market, subscription services and more.

Technology and Innovation Transforming Health Care

Tom Miller, SVP & CIO, Anthem [NYSE: ANTM]

Technology and Innovation Transforming Health Care

Consumer-focused companies not only want to make it more convenient but intuitive, leaving the consumer impressed and satisfied.