retailciooutlook

"Embracing Social Media to Enhance the Customer Experience"

Jim McCann, Founder and CEO, 1-800-Flowers.com

The Changing Nature of Retail Ecosystem

Jason Goldberg, SVP Commerce & Content Practice, SapientRazorfis

How to Operationalize Digital Transformation Strategy?

Andrea Marks, VP of Digital Transformation at Walmart

Technology- The Third Facet of Guest experience

John De Angelis, CIO, The Star Entertainment Group [ASX: SGR]

Technology- The Third Facet of Guest experience

The most significant change over the past 5 years has been the role of technology in guest experience, enhancing our ability to deliver personalised and thrilling moments at scale.

Real Talk from Shoptalk: Brick and Mortar Remains a Key Component of Effective Omnichannel

Kyu Cho, VP, Nisum

Real Talk from Shoptalk: Brick and Mortar Remains a Key Component of Effective Omnichannel

According to recent numbers from the U.S. Department of Commerce, e-commerce sales accounted for 10.6 percent of total retail sales by the end of 2015.

Architect Your Business to Engage, Interact and Serve 'Things' as a New Customer Segment

Don Scheibenreif, VP-Distinguished Analyst, Gartner

Internet-connected things will become your customers in the future. We believe embracing this future early will be a prime source of competitive advantage in the world of digital business.

Delivering an Elevated Customer Experience Requires an Agile Retail Technology Platform

Perry Kramer, SVP & Practice Lead, Boston Retail Partners

Delivering an Elevated Customer Experience Requires an Agile Retail Technology Platform

Retailers that are thriving—and there are lots of them— anticipate and react to consumers’ demand for an enhanced and continuously changing retail experience.

3 Ways Retailers Can Participate in the Sharing Economy

Nizzi Renaud, CMO, Zazzle

3 Ways Retailers Can Participate in the Sharing Economy

The sharing economy can provide inspiration for any fast-growing retail player.

The Boundaries have Vanished

Michael Adams, VP of IT, MarineMax

The Boundaries have Vanished

A new world order has slowly evolved, leaving many corporate technology teams unprepared to adapt to the critical new responsibilities they manage.

How to Stay Connected With Customers After the First Purchase

Curt Hilliard, CMO, DirectBuy

How to Stay Connected With Customers After the First Purchase

Effective digital marketing does not end when a customer purchases a product. In fact, for power brands and industry innovators, that’s when the real work begins.

The Power of Digital Design and Strategy for Affectionate Human Interactions

Dave Fletcher, Founder and Executive Director, The Mechanism

The Power of Digital Design and Strategy for Affectionate Human Interactions

I am a designer who decided to shift gears from traditional advertising and branding to the early days of websites in 1995.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

In the e-commerce environment, change is the only constant.

Joseph Santamaria, CIO, PSEG [NYSE: PEG]

In the e-commerce environment, change is the only constant.

Domino’s Pizza Enterprises Limited entered the e-commerce space well over a decade ago and we were early adopters in terms of competitors in the Quick Service Restaurant (QSR) industry globally, and especially in Australia.

Redesigning Supply Chain and Logistics with Simulation

Benoit Montreuil, Professor in ISYE School, Coca- Cola Chair in Material Handling and Distribution

Simulation assists organizations in assessing the state, performance, anomalies, opportunities and risks of current and proposed supply chains and logistic systems.

IoT as an Enabler to Operations and Commercial Strategies

Matt Meier, VP & CIO, Whirlpool Corporation

IoT as an Enabler to Operations and Commercial Strategies

The dawn of Cloud Computing, Big Data, Machine Learning, Mobile, IoT and myriad other over-used buzzwords have forever changed the opportunity.

Travel Centers Digitalized

Michael Rodgers, Chief Strategy & Information Officer, Pilot Flying J

Travel Centers Digitalized

It is about converting the potential customers into loyal customers, by ensuring we provide best utility and benefits for customers.

Point-of-Sale Adaptability Key to Winning in Rapidly Changing Retail

Paul Scorza, Executive Vice President, IT and Chief Information Officer And Thomas Blackburn, Vice President, Solution Development for Retail Business Services, the services company of Ahold Delhaize USA

Point-of-Sale Adaptability Key to Winning in Rapidly Changing Retail

To win in the everchanging retail marketplace, retailers must engage with consumers on their terms.

Autonomy with Constraints Empowers Teams to Deliver Results

David Jensen, Director of Ecommerce Engineering, Photobox

Autonomy with Constraints Empowers Teams to Deliver Results

Technology has grown from an ignored support function to a position of leadership, setting an example for the rest of the business.

What are Some Game-Changers that Retailers can Embrace in the 2018 E-commerce Market?

Dara Meath, Vice President - Information Technology, The Camuto Group

What are Some Game-Changers that Retailers can Embrace in the 2018 E-commerce Market?

Retails can gather real-time behavioral data with AI to understand consumers’ needs at a deeper level, and more accurately forecast the goods they are most likely to buy.